At Aitubo, we strive for your satisfaction. If you are not completely satisfied with our services, subscribers who have not used any tokens (including Relax Mode) during their subscription period may request a refund. You may only apply for a refund for the last month billing cycle. If you meet the refund criteria, please send your refund request to our email at [[email protected]], ensuring that you send the request from the email address associated with your Aitubo account for authorization. If possible, please include your ID to facilitate a prompt resolution. You can only request a refund for the last month billing cycle only. Please note that previous payments are non-refundable.
Common Reasons for Refund Requests:
1. Forgotten Subscription:
We understand that life can be busy, and you may occasionally forget about ongoing subscriptions. While we typically cannot provide a full refund for months you did not use Aitubo, you can only request a refund for the last month billing cycle. This policy aligns with industry standards to ensure fairness for all users.
2. Previous Cancellation Request Not Processed:
In this case, we will carefully search our support communication history for such requests. If you have previously emailed us regarding cancellation, please be sure to mention the email address from which that request was sent in your refund application.